PRIVACY POLICY
Last Updated: December 2025
Tech Geek Feltham is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our premises.
1. WHO WE ARE
1.1 Data Controller
Tech Geek Feltham is the data controller responsible for your personal data.
**Contact Details:**
Business Name: Tech Geek Feltham
Address: 2 Rochester Parade, High Street, Feltham, London TW13 4DX
Phone: 020 8890 6161
Email: techgeekfeltham@gmail.com
Website: www.techgeekfeltham.com
1.2 Our Commitment
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. WHAT INFORMATION WE COLLECT
2.1 Personal Information
We collect the following personal information when you use our services:
**For Repair Services:**
- Your name
- Phone number
- Email address (optional)
- Device details (make, model, IMEI, serial number)
- Description of repair needed
- Date and time of service
**For Product Sales:**
- Your name
- Phone number
- Email address (optional for receipts)
- Payment information (processed securely, not stored)
**For Device Purchases (We Buy Phones):**
- Your name
- Phone number
- Photo ID (driving license or passport - for verification only)
- Device details (make, model, IMEI, condition)
- Payment details for bank transfer
**CCTV Footage:**
- We operate CCTV cameras in our store for security purposes
- Footage may capture your image when you visit our premises
- CCTV footage is retained for 30 days
2.2 Information We Do NOT Collect
We do NOT collect:
- Credit/debit card details (processed by payment processor, not stored by us)
- Sensitive personal data (health, religion, ethnicity, political views)
- Data from your device (photos, contacts, messages, browsing history)
- Children's data (we do not knowingly collect data from under-18s without parent consent)
3. HOW WE USE YOUR INFORMATION
3.1 Purpose of Processing
We use your personal information for the following purposes:
**To Provide Services:**
- Process repair bookings and repairs
- Contact you about your repair (ready for collection, updates)
- Process product sales and purchases
- Issue receipts and invoices
- Manage warranties and after-sales service
**Legal Obligations:**
- Comply with legal and regulatory requirements
- Verify identity for device purchases (prevent stolen goods)
- Maintain financial records for tax purposes (7 years)
- Respond to legal requests from authorities
**Legitimate Business Interests:**
- CCTV for security and crime prevention
- Improve our services based on customer feedback
- Send service updates (only if you've consented)
- Manage customer complaints
3.2 Legal Basis for Processing
We process your data under the following legal bases:
- **Contract:** Necessary to provide services you've requested
- **Legal Obligation:** Required by law (ID checks, financial records, CCTV)
- **Legitimate Interests:** Security, fraud prevention, business improvement
- **Consent:** Marketing communications (only if you opt-in)
4. HOW WE STORE YOUR INFORMATION
4.1 Data Storage
Your personal information is stored:
- **Paper Records:** Stored securely in locked filing cabinets on our premises
- **Digital Records:** Stored on password-protected computers in our store
- **CCTV Footage:** Stored on encrypted digital video recorder for 30 days
4.2 Data Security
We protect your data using:
- Password-protected computer systems
- Locked storage for paper records
- Restricted access (only authorized staff)
- Regular security reviews
- Secure disposal (shredding paper, secure deletion of digital data)
4.3 Data Retention
We keep your information for the following periods:
- **Repair records:** 3 years (for warranty and legal purposes)
- **Sales records:** 7 years (UK tax law requirement)
- **Purchase records (We Buy):** 7 years (legal requirement)
- **CCTV footage:** 30 days (security purposes)
- **Marketing consent:** Until you withdraw consent
After these periods, we securely delete or destroy your information.
5. WHO WE SHARE YOUR INFORMATION WITH
5.1 Third Party Sharing
We may share your information with:
**Service Providers:**
- Payment processors (for card payments - they have their own privacy policies)
- Parts suppliers (device details only, not personal info)
- Couriers (only if delivery service used - name, address, phone)
**Legal Requirements:**
- Police (if requested for crime investigation)
- HMRC (financial records for tax compliance)
- ICO (if required by data protection law)
- Courts (if required by legal proceedings)
5.2 What We Do NOT Do
We do NOT:
- Sell your personal data to third parties
- Share your data for marketing purposes
- Transfer your data outside the UK
- Share your data with social media companies
- Use your data for automated decision-making or profiling
6. YOUR RIGHTS UNDER UK GDPR
6.1 Your Data Protection Rights
You have the following rights regarding your personal data:
**Right to Access:**
- Request a copy of personal data we hold about you
- We will provide this within 1 month, free of charge
**Right to Rectification:**
- Correct inaccurate or incomplete personal data
- We will update records within 1 month
**Right to Erasure ("Right to be Forgotten"):**
- Request deletion of your personal data
- We will comply unless we have legal obligation to retain (e.g., tax records)
**Right to Restrict Processing:**
- Ask us to limit how we use your data
- We will comply where appropriate
**Right to Data Portability:**
- Receive your data in commonly used electronic format
- Transfer data to another service provider
**Right to Object:**
- Object to processing based on legitimate interests
- Object to direct marketing at any time
**Right to Withdraw Consent:**
- Withdraw consent for marketing at any time
- Does not affect processing based on other legal grounds
6.2 How to Exercise Your Rights
To exercise any of these rights:
1. Visit our store at 2 Rochester Parade, Feltham TW13 4DX
2. Call us on 020 8890 6161
3. Email us at techgeekfeltham@gmail.com
4. Write to us at the address above
We will respond within 1 month (may extend to 3 months for complex requests).
7. MARKETING COMMUNICATIONS
7.1 Opt-In Only
We will only send you marketing communications if you have explicitly consented (opted in).
7.2 What Marketing Includes
Marketing communications may include:
- Special offers and promotions
- New product announcements
- Service updates
- Seasonal sales
7.3 How to Opt Out
You can withdraw consent for marketing at any time by:
- Clicking "unsubscribe" in any marketing email
- Replying "STOP" to any marketing text message
- Calling us on 020 8890 6161
- Emailing techgeekfeltham@gmail.com
- Visiting our store
7.4 Service Messages
Please note: We will still send essential service messages (e.g., "your repair is ready") even if you opt out of marketing. These are necessary for providing services.
8. CCTV AND SECURITY
8.1 CCTV Coverage
We operate CCTV cameras in and around our store premises for:
- Crime prevention and detection
- Staff and customer safety
- Protection of property
8.2 CCTV Notices
Clear CCTV signage is displayed at our premises informing you of recording.
8.3 CCTV Data
- Footage is stored for 30 days
- Access is restricted to authorized personnel
- Footage may be shared with police if required for crime investigation
- You can request access to footage containing your image
9. COOKIES AND WEBSITE
9.1 Our Website
If you visit our website (techgeekfeltham.com):
- We use minimal cookies for essential functionality
- We use Google Analytics to understand website usage (anonymized data)
- We do not use tracking or advertising cookies
9.2 Your Cookie Choices
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
10. CHILDREN'S PRIVACY
10.1 Age Restriction
Our services are generally intended for adults (18+). If a child under 18 uses our services:
- We require parent/guardian consent for repairs
- We require parent/guardian presence for device purchases
- We do not knowingly collect children's data without parent consent
10.2 Parent Rights
Parents/guardians have the right to:
- Access their child's data
- Request deletion of their child's data
- Object to processing of their child's data
11. DATA BREACHES
11.1 Our Commitment
We take data security seriously. In the unlikely event of a data breach:
- We will assess the risk to your rights and freedoms
- We will notify the ICO within 72 hours (if high risk)
- We will notify you directly (if high risk to your rights)
- We will take immediate steps to contain and remedy the breach
12. CHANGES TO THIS POLICY
12.1 Policy Updates
We may update this Privacy Policy from time to time to reflect:
- Changes in law or regulation
- Changes in our business practices
- New technologies or services
12.2 Notification of Changes
When we make significant changes:
- We will update the "Last Updated" date at the top
- We will display notice in our store
- We will notify you if you've provided contact details for marketing
13. COMPLAINTS AND CONCERNS
13.1 Contact Us First
If you have concerns about how we handle your data, please contact us first:
Tech Geek Feltham
2 Rochester Parade, High Street, Feltham TW13 4DX
Phone: 020 8890 6161
Email: techgeekfeltham@gmail.com
13.2 Complaint to ICO
You have the right to lodge a complaint with the UK's data protection authority:
**Information Commissioner's Office (ICO)**
Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
14. CONTACT US
For any questions about this Privacy Policy or how we handle your data:
**Tech Geek Feltham**
2 Rochester Parade
High Street, Feltham
London TW13 4DX
Phone: 020 8890 6161
WhatsApp: 07880 000287
Email: techgeekfeltham@gmail.com
**Opening Hours:**
Monday-Friday: 9 AM - 7 PM
Saturday-Sunday: 10 AM - 6 PM
By using our services, you acknowledge that you have read and understood this Privacy Policy.
© 2025 Tech Geek Feltham. All Rights Reserved.
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