Terms & conditions
Last updated: 23 June 2026
These terms cover how you use this website and the quotes and services we offer through it. Using the site means you're happy with them.
Quotes and prices
Prices shown on this website are a guide. The final price for any repair or for buying your device is confirmed in store after we've seen it — some faults aren't clear until we open the device up. We'll always tell you the price before we start any work.
Enquiries through the website
Sending an enquiry through the form doesn't create a booking or a contract — it starts a conversation. We'll get back to you to confirm what we can do and what it costs. Please give us accurate details so we can quote properly.
Repairs
We aim to repair your device as described and within the time we quote, but some repairs throw up further faults once opened. If that happens we'll contact you before doing anything extra. Repairs are covered by our warranty, which sets out what is and isn't included. We recommend backing up your device before any repair.
Selling your device to us
Buyback prices are confirmed by an in-store check of the device's condition and that it isn't lost, stolen or blocked. You'll need valid photo ID to sell a device to us. We may decline to buy a device we can't verify.
This website
We keep the site as accurate and available as we reasonably can, but we don't guarantee it's always error-free or up to date on every price. The Tech Geek Feltham name, logo and content are ours; please don't copy them without asking.
Who we are
Tech Geek Feltham is operated by Tech Geek Feltham Ltd, registered in England & Wales, Company No. 10890460, at 2 Rochester Parade, High Street, Feltham, London TW13 4DX.
Liability
We take care with every device, but to the extent the law allows our liability for any repair or product is limited to the price you paid for it. We're not liable for loss of data — please back up your device before any repair. Nothing here limits your statutory rights or any liability that can't legally be excluded.
Collecting your device
Please collect your device within 30 days of the repair being completed (or of us notifying you). After that a storage fee of £5 per day may apply, and devices uncollected after 90 days may be disposed of, recycled or sold to recover what's owed. See our returns & refund policy for full details.
Age
Our services are intended for customers aged 16 and over. Younger customers should be accompanied by a parent or guardian.
Lost, stolen or blocked devices & ID
We check that devices brought in for sale or repair are not reported lost, stolen or blocked, including an IMEI check where relevant. You'll need valid photo ID to sell a device to us. We may decline, and where appropriate report, any device we can't verify.
Deposits & special-order parts
Some repairs need parts we order in specially. We may ask for a deposit to cover these, which may be non-refundable if you cancel after we've ordered the part.
Contact
Questions about these terms? Email [email protected] or call 020 8890 6161.