✅ Warranty Information & Repair Process

Our Warranty Promise

All repairs include comprehensive warranty coverage:

Screen Repairs: 3 months warranty

- Covers defective parts and workmanship

- Free re-repair if issue returns within warranty period

- Quality parts used

Battery Replacements: 6 months warranty

- Guaranteed capacity and performance

- Free replacement if battery fails within warranty

- Extended coverage on battery health

Other Repairs: 3-6 months warranty (varies by service)

- All parts covered against manufacturing defects

- All workmanship covered

- Fast warranty claim process

What's Covered:

✅ Defective parts or workmanship

✅ Parts that fail during normal use

✅ Free re-repair or replacement within warranty period

✅ No additional cost for warranty repairs

What's NOT Covered:

❌ Accidental damage after repair (drops, cracks)

❌ Liquid/water damage after repair

❌ Unauthorized repairs by third parties

❌ Normal wear and tear

❌ Customer misuse or negligence

To claim warranty: Bring your device with original receipt within warranty period. We'll assess and repair free of charge if covered.

How Our Repair Process Works

Simple, Fast, and Transparent

1. Bring Your Device

Visit our store at 2 Rochester Parade, Feltham

Or call ahead to book: 020 8890 6161

Walk-ins welcome during opening hours

No appointment necessary for most repairs

2. Free Diagnostic (5-10 minutes)

Our technicians assess the issue at no charge

Comprehensive testing of all functions

Identify problem and solution

Professional diagnosis

3. Upfront Price Quote

Clear, transparent pricing provided before any work

No hidden fees or surprise charges

Quote includes parts and labour

Quote valid for 7 days

4. Your Approval

You approve the price before we start any work

No work done without your permission

Can decline at any time with no charge

Your decision, no pressure

5. Expert Repair

Experienced technicians (10+ years experience)

Quality parts with warranty coverage

Professional tools and techniques

Most repairs completed same day

6. Quality Check & Testing

Every repair thoroughly tested before return

Ensure all functions work perfectly

Screen responsiveness tested

Battery performance verified

All features checked

7. Device Return

Receive your device with warranty paperwork

Payment due upon collection

Receipt provided for your records

Warranty terms explained

Typical Turnaround Times:

- Screen repairs: 30-60 minutes

- Battery replacements: 30-45 minutes

- Simple repairs: 1-2 hours

- Complex repairs: 2-4 hours

- PC diagnostics: 2-4 hours (same day)

- Special order parts: 1-2 business days

We'll always provide estimated completion time after diagnosis!

Why Choose Tech Geek Feltham?

✅ Expert Technicians - 10+ years experience in device repair

✅ Same-Day Service - Most repairs completed while you wait

✅ Warranty Included - 3-6 months on all repairs

✅ Free Diagnostics - No charge for problem assessment

✅ Transparent Pricing - Upfront quotes, no hidden fees

✅ Quality Parts - High-quality components with warranty

✅ Professional Service - Friendly, knowledgeable staff

✅ Trusted Locally - Serving Feltham since 2015

✅ All Brands - iPhone, Samsung, laptops, PCs, consoles

✅ No Fix, No Fee - Only pay if we successfully repair

Our Promise:

We treat your device like our own. Quality repairs, fair prices, honest service - every time.

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Payment Methods Accepted

We accept all major payment methods:

💳 Credit Cards (Visa, Mastercard, Amex)

💳 Debit Cards (All UK cards)

💰 Cash

🏦 Bank Transfer

📱 Apple Pay

📱 Google Pay

📱 Contactless

No payment required for diagnostics or declined repairs.

Payment due upon completion and collection of device.